The Operations function is led by Xabi Zabala and has an expanded remit to not only look after customer service for our partners and clients, but also to undertake all of Sales & Sourcing’s administrative activities (eg, loading) allowing the frontline teams to focus purely on commercial activities.

It is also where our Global Financial Services team sits alongside Customer Experience Automation.

Our contact centre teams provide first class customer services from our bases in Cancun, Columbia, Brazil, Mallorca, Thailand, China, Japan and the Philippines.